Know what your customers really think
Easy Feedback automatically sends satisfaction surveys when Autotask tickets are completed — then tracks your CSAT by company, by technician, and over time.
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Easy Feedback
Dolphin ICT
94%
CSAT Score
47
Responses
68%
Response Rate
Acme Corp
Alex Turner · #4521
TechCo Ltd
Sarah Jones · #4520
MegaCorp
Dave Smith · #4518
You're flying blind on customer satisfaction.
Most MSPs find out a customer is unhappy the hard way — a negative review, a churn call, or a complaint that could have been caught weeks earlier. By then it's too late.
- ✕Finding out about unhappy customers through Google reviews
- ✕No idea which technicians are delivering great service
- ✕Manually chasing feedback that never arrives
- ✕No data to show leadership when they ask about satisfaction
- ✕Spending hours building CSAT reports in spreadsheets
Automated. Actionable. Always on.
- Surveys send automatically when each ticket closes
- Real-time CSAT by company — spot at-risk accounts instantly
- Teams alert the moment a negative rating comes in
- CSAT by technician — know who's thriving and who needs support
- No spreadsheets, no manual chasing, no guesswork
Everything you need to measure customer satisfaction
Built specifically for MSPs and IT service providers using Autotask PSA — not a generic survey tool bolted onto something else.
Autotask Integration
Connects via API and webhooks — surveys fire automatically the moment a ticket is marked complete in Autotask. No manual work, no polling delays.
One-Click Emoji Ratings
Customers rate with a single click straight from the email. No login, no forms — response rates you'll actually be proud of.
Reports & Trends
See CSAT scores by company and by technician, spot trends over 30/60/90 days, and filter to find your happiest — and unhappiest — customers.
Microsoft Teams Alerts
Get instant notifications in your Teams channel when a response arrives — filter to all responses, positive only, or negative only.
Slack Notifications
Get instant alerts in your Slack channel when feedback arrives. Filter by all responses, positive only, or negative only — just like Teams.
Smart Rules
Control exactly which tickets trigger a survey. Exclude specific emails, domains, or subject keywords — and skip tickets with no technician assigned.
Follow-up Reminders
Automatically chase customers who haven't responded after a configurable delay — without you lifting a finger.
Weekly Digest
A summary email every Monday — CSAT score, response rate, and the week's highlights delivered straight to your inbox.
My Dashboard
Every technician gets their own personal CSAT view so your team can track their own performance and take ownership of their score.
Website Widget
Embed a live testimonial wall or satisfaction summary on your website. Customise colours, layout, and filters — just paste one snippet.
NPS Campaigns
Schedule recurring Net Promoter Score emails to your entire contact base every 3 or 6 months, with configurable 1–10 rating scales.
Email Rating Snippet
Drop a 1–5 (or 1–10) rating widget into any email template — Autotask signatures, Outlook, bulk sends. Capture ratings anywhere.
Up and running in minutes
Four simple steps to connect Autotask and start collecting feedback automatically.
Connect Autotask
Enter your Autotask API credentials and register the webhook — takes about two minutes.
Customise your survey
Set your branding, email wording, follow-up questions, and which tickets to include.
Surveys send themselves
When a ticket is marked complete, your customer automatically receives a satisfaction survey.
Track your scores
Watch your CSAT dashboard update in real time — by company, by technician, by week.
Surveys customers actually complete
Your customers receive a branded email the moment their ticket closes. One click on an emoji — that's it. No login, no lengthy forms, no friction.
- Matches your brand colours and logo
- Rated in a single click straight from the email
- Optional follow-up questions for deeper insight
- Works on every device — desktop, tablet, mobile
Ticket #4521 · Closed just now
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Set it up once. It runs itself.
Easy Feedback connects directly to your Autotask account via REST API and real-time webhooks. The moment a ticket status changes to complete, a survey is queued — no polling, no delays, no cron jobs on your side.
- Real-time webhooks — no polling, instant triggers
- Assigns surveys to the right technician automatically
- Respects excluded tags, emails, and domains
- Configurable delay — send immediately or wait
- Works with all Autotask zones globally
// 1. Enter your Autotask API credentials
// 2. Generate a webhook secret
// 3. Register the URL in Autotask → Webhooks
Webhook URL
https://••••.convex.site/autotask/webhook
?secret=ef_wh_••••••••••••
Last event: ticket #4521 completed · just now
Survey queued for contact@acmecorp.com ✓
Frequently asked questions
Everything you need to know about Easy Feedback.
Still have questions? Get in touch
Ready to know what your customers really think?
Set up in minutes. No credit card required — just connect your Autotask account and start collecting feedback automatically.
No credit card needed · Cancel at any time